Delivery & Returns

Delivery

We use Royal Mail First Class tracked and signed for delivery for shipping throughout the United Kingdom.

If you would like to arrange delivery outside of the United Kingdom, please contact us for further details so we can find the best service for you.

Your order will be with you within 4-10 business days (please note that this may be slightly longer during peak seasonal demand, or events outside our control).

Full tracking details are provided with each order.

We also offer in-person collections from our workshop in Minster Lovell, Oxfordshire- please contact us in advance to arrange a suitable time.

Returns

To make a return, simply email us at hello@minsterlovellbears.co.uk within 30 days of receiving your order, with your order number and what you’d like to send back, and we'll send over the return instructions.

To be eligible for a return, your item must be sent back unused and in its original packaging. Your return should include a written or printed order reference so that we can quickly locate and speed up your return.

Returned items will be reimbursed the full purchase price only upon arrival at the returns address, and so we recommend using a trackable delivery service.

Please note that unless the item is faulty, the outwards and return shipping costs are your responsibility.  I regret that I cannot accept returns that have been damaged in transit on departure from your address to us.

All returns must be in their original condition with no visible or cosmetic damage to bear.

If an item has arrived to your designated postal address damaged, please take photographs immediately on receipt of the item and send them to minsterlovellcrafts@gmail.com, and we'll take care of the rest.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.